Statistics
Almost every dealership in the nation is centralizing their BDC Operations for more efficiency. At RankOne, we empower you to optimize your BDC without disruption to current operations. Check out our stats:
Average Set Rate: 70%
Average Show Rate: 64%
Daily Contacts Per Agent: 130+
Satisfied Clients: 17
Experience in the Industry: 15 Years
Explore Our Solutions
At RankOne Consulting, we make CRM easy and effective for your dealership! Our custom setups help you get to know your customers better and improve how you serve and market to them. Plus, we provide hands-on, professional training so your team can hit the ground running and make the most of your CRM from day one.
Business Development
Center (BDC) Solutions
Full-Service BDC Management: Comprehensive oversight for impactful engagement. Internet Lead Handling: Respond promptly and professionally to inquiries across all online platforms 5mins . Phone Ups: Expertly manage incoming calls to convert opportunities into showroom visits. Unsold Follow-Up: Re-engage potential buyers who didn’t close to reignite interest. Service Support: Manage service bookings, declined services, and warranty follow-ups to maximize customer retention. Data Mining: Leverage CRM and DMS data to identify high-potential customers for sales, trade-ins, and service opportunities. Advanced Reporting
Mystery Shops & BDC
Audits
Customer Experience Analysis: Phone, internet, chat, and social media "shops." Service Enhancements: Improve response time, customer data capture, and appointment setting. BDC Process Audits: Identify gaps in lead handling and ensure every lead is maximized. Cost-Effective Solutions: Reduce operational costs while maximizing lead conversion, retention, and overall revenue growth.
Call Center & Hot Opportunities
Lead Response
Full-Service Call Support: Handle inbound, overflow, and sales inquiries by a team of trained and human professionals. Respond to internet leads within 5 minutes or less. Sales Follow-Up: Custom cycles at 7, 14, 30, 60, 90, or 120-day intervals. Call Reluctance Solutions: Proactive outreach from a motivated, ready-to-dial team.
Data Mining + Sales &
Service Database
You leave hundreds of thousands on the table every month/year. Let RankOne bring back those missed opportunities and covert them into $$$ - Lease Retention - Retail Retention - Service Retention - Declined Service Opportunities $$$ - Maintenance Contracts Expirations - Extended Warranties Retention Calls - Expiring warranty contracts, and manifest lists to uncover hidden revenue opportunities. - Proactive follow-ups to boost loyalty, increase service retention, and drive trade-in evaluations.
CRM’s Our Teams Are Proficient In
We believe every partner is essential, to our client's long term success.
The Best Customer Experience
"RankOne is the best company I've worked with. I've been in the car industry for 25 years and haven't come across anyone more efficient than them."
"RankOne Consulting has an awesome team. From top to bottom, they make our business flow."
"So grateful for Lucy and the entire RankOne team. They've made my life much easier by fully optimizing the BDC department for my stores. Thank you!"
Who We Are
RankOne Consulting Services is a premier BDC partner for automotive dealerships looking to achieve sustainable growth and maximize profitability. Specializing in business development, RankOne takes a personalized, detail-driven approach to help dealerships excel in sales, service, service-to-sales conversions, and customer retention. With over 15 years of industry experience, RankOne is dedicated to setting new standards in dealership performance and success.
The Vendor Tools We Are Experts In
The teams that help us do what we do best.